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Shipping and Returns

Shipping and Delivery

We will ship the order as soon as possible. At the latest, the shipment takes place after receipt on the following business day. Orders placed on weekends and holidays are shipped on the next working day.

After we ship your order, you will receive the tracking number on the email you provided, which you can use to track your shipment. All our packages are shipped with DHL.

All shipments are insured up to a value of €500.00.

Unfortunately, a self-collection of the orders is not possible at the moment.

We ship orders to the following countries:

Shipping costs within Germany – 3.90 € DHL

Zone 1 EU: Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland – 10.60€

Zone 1 not EU: Liechtenstein, Switzerland – 18.60€

Zone 2 EU: Andorra, Holy See (Vatican City State), Hungary, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, United Kingdom – 11.20€

Zone 3 EU: Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania – 11.40€

Return Policy

You have the right to cancel and return your order within 14 days without giving reasons. 

We bear the shipping costs for returns within Germany. In the case of a return from another country, the customer shall bear the direct costs of returning the goods.

Please note the following steps for a return shipment:

  1. Contact us at contact@freshbean.io, and we will generate a return label for you.
  2. Pack the item well. If possible, return the products in their original packaging.
  3. Print the return label and bring the box to the post office. This way you don’t have to pay any shipping costs. Please note that we cannot refund any shipping costs you have paid yourself.
  4. Get your refund. We will proceed with your refund once we’ve received and inspected your return.

You have the right to cancel and return your order within 14 days without giving reasons. 

We bear the shipping costs for returns within Germany. In the case of a return from another country, the customer shall bear the direct costs of returning the goods.